Significant Business Disruption

In the event of a significant business disruption (“SBD”) (e.g. major power failure, pandemic etc.) Cumberland has put in place a business continuity plan to ensure clients have access to their accounts.

Our portfolio managers will communicate with clients as soon as possible following the occurrence of an SBD to update them on the status of our ongoing services to them and to let them know how we are coping with the emergency. The main objective in developing the internal plan was to provide seamless restoration of services where possible but in any event to allow all clients access to their accounts within a period not exceeding 48 hours.

Clients may contact Cumberland using the quickest available means, including:

Telephone: 416.929.1090
Fax: 416.929.1172
E-Mail: info@cpwm.ca (or your PM’s E-Mail address)

We will post information on our website (to the extent possible) concerning ongoing communication and other incident/service related developments which may be helpful to our clients in respect of the Cumberland accounts.

In the unlikely event that communication with Cumberland is not possible within 48 hours of the occurrence of an SBD clients may get assistance/access to their accounts by contacting:

Emily McFaul
Manager, Service Delivery
TD Waterhouse Institutional Services
T: 416.542.0294
F: 416.413.3277

Clint Arthur-Wong
Senior Risk Manager
TD Waterhouse Institutional Services
T: 416.380.8512
F: 416.413.3276