Any references to “Cumberland”, “Cumberland Private Wealth” , or “Cumberland Private Wealth Management” on this Site are references to the corporate entity, Cumberland Private Wealth Management Inc.
By accessing this website (the “Site”), you acknowledge these terms and conditions of use and agree to be bound by them. If you do not agree to these terms, please discontinue accessing the Site immediately.
Cumberland, at its sole discretion, will modify, alter or otherwise update these terms and conditions at any time and you agree to be bound by such modifications, alterations or updates.
The information on the pages of this Site are provided to persons resident in the provinces of Ontario, British Columbia, Alberta, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Quebec, Saskatchewan and Manitoba, and does not constitute an offer or solicitation in any other Canadian or foreign jurisdictions.
This Site is only intended to provide you with general information and is neither an offer to sell nor a solicitation of an offer to purchase any security and may not be relied upon for investment purposes.
This Site and commentaries and information contained in the Site should not be considered personal investment advice. Further, Information on the Site is not intended to provide legal, accounting, financial or tax advice, and should not be relied upon in that regard.
This Site is provided on an “as is basis” and Cumberland does not provide any guarantees of its accuracy. Further, commentary and analysis are provided as of a point in time and Cumberland will not update the commentary to reflect current market conditions. You will not hold Cumberland liable for any loss, direct or indirect, as a result of using the information or applications on this Site.
By accessing this Site, you agree to indemnify and hold harmless Cumberland and its agents, suppliers and their respective directors, officers and employees from and against any and all actions, proceedings, costs, claims, liabilities, damages and expenses (including reasonable legal fees) arising from or in connection with a breach of these terms and conditions or the use of this Site.
You agree not to communicate sensitive information, including account numbers or other sensitive personal information using the forms in this Site or via email communication, which may be linked to from this Site.
The use of this Site is provided to you for your personal use only. Information may only be printed, and downloaded for your own non-commercial private use provided that the content or appearance is not altered in any way. The contents of the Site are protected by applicable copyright and trademark laws.
Links to any other website on this Site should not be construed as an endorsement by, or affiliation with, Cumberland.
If any provision of these terms and conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
These terms and conditions are governed by the laws of Ontario and the laws of Canada applicable therein, excluding any conflict of laws which would lead to the application of any other laws.
Investors who purchase equity securities may be exposed to a high level of risk because the prices of equity securities can rise and fall significantly in a short period of time with both a change in general markets or a change in the fortune of the underlying companies.
Investors who purchase fixed income securities may be exposed to fluctuations in the price of those securities due to change in interest rates, a change in credit spreads or a change in the ability of the underlying companies to payback their loans.
Cash, or other investments, held in a foreign currency will expose the investor to fluctuations in currency. Further, there could be limitations or taxes placed on the purchase or sale of foreign currency which could limit the investor’s ability to buy or sell foreign investments.
Liquidity risks include the inability to purchase or sell a security at prevailing or desired prices due to a lack of shares available for sale on the market.
Derivatives, including call and put options, are investments whose value is derived from an underlying security. The price of derivative securities can change very quickly and are generally much more volatile than the underlying security. Further, there is no guarantee that the derivative security tracks the value of the underlying security.
Exchange Traded Funds (“ETFs”) are securities that closely resemble an underlying index. The value and the change of value of the ETF could deviate from the underlying index for a number reasons, including, (a) a lack of liquidity in the ETF, (b) management fees, (c) the use of leverage, (b) in some instances, the ETF does not hold all of the underlying securities held in the index.
Cumberland has set up a process for handling client complaints on a fair and timely basis.
If you have a complaint regarding a service-related or an administrative issue, we urge you to first speak with your Portfolio Manager or Registered Representative to determine if it may be dealt with quickly and easily. We may respond to your service-related complaint verbally or in writing.
If your complaint alleges a potential compliance-related misconduct such as breach of confidentiality, theft, fraud, misappropriation or misuse of funds or securities, forgery, unsuitable investments, misrepresentation, unauthorized trading, engaging in securities related activities outside of Cumberland or inappropriate personal financial dealings with clients we encourage you to contact our Chief Compliance Officer:
Cumberland Private Wealth Management Inc.
Attention: Chief Compliance Officer
99 Yorkville Avenue
Toronto, ON M5R 3K5
If you provide us with a verbal compliance-related complaint, we may request that you provide us with the details of the complaint in writing.
Upon receipt of a written complaint or of a verbal complaint, which is deemed to be compliance-related, we will acknowledge your complaint with a written response letter within 5 business days of receipt of the complaint. We will provide you with the name and contact information of the person coordinating the investigation, and we will also provide you with information on other options available to you in the event that our response to you is not to your satisfaction.
Cumberland will commence an internal investigation of the complaint, and within 90 days, we will provide you with a summary of the complaint, the results of our investigation and our decision and on the complaint including an explanation. Should our investigation take over 90 days, we will contact you and we will provide you with the reason for the delay, and a new estimated time of completion.
Significant Business Disruption
In the event of a significant business disruption (“SBD”) (e.g. major power failure, pandemic etc.) Cumberland has put in place a business continuity plan to ensure clients have access to their accounts.
Our portfolio managers will communicate with clients as soon as possible following the occurrence of an SBD to update them on the status of our ongoing services to them and to let them know how we are coping with the emergency. The main objective in developing the internal plan was to provide seamless restoration of services where possible but in any event to allow all clients access to their accounts within a period not exceeding 48 hours.
Clients may contact Cumberland using the quickest available means, including:
E-Mail: email@example.com (or your PM’s e-Mail address)
We will post information on our Site (to the extent possible) concerning ongoing communication and other incident/service related developments which may be helpful to our clients in respect of the Cumberland accounts.
In the unlikely event that communication with Cumberland is not possible, clients may get assistance/access to their accounts by contacting:
National Bank Independent Network:
Toll Free: 1-844-262-4606, option # 1 to speak to the next service co-ordinator